Posts Tagged social media

more writing on social media

It’s been a hot minute since I’ve posted here, and it’s been an even hotter minute since I written anything specifically for post on this blog. The lack of new writing here does not mean that I haven’t been writing. Most of my recent work can be found on the Terralever blog, where my focus is social media. I have two newish pieces that you may find interesting.

  1. Is Facebook helping or hurting your hiring efforts? – Most existing conversations about social media and job hunting address the topic as it impacts job seekers. These conversations either serve as warnings (photos of keg stands will kill your chances of getting hired) or as advice (blogs and microblogs can help you demonstrate your skills and network with the right people). I take a different approach, and instead address how social media impacts a company’s ability to recruit smart new talent.
  2. Mashable Fans: Pawns in the impressions game – A few weeks ago, Mashable changed their Facebook posting style from simple headlines to phrasing updates as questions</a>. I criticized The Social Media Guide for trying to stimulate fan interaction and conversations, while being noticeably absent from those same conversations. Mashable promptly responded, and you can see their remarks in the comments of the original blog. The company has also continued to experiment with their posting strategy and style, making some positive changes, which I summarize in a follow up post.

Back to this blog, Ms. Herr when online is intended to be the accumulation of all facets of my life, including ruminations on any topic from the personal to the pass times to the professional. More on any and all of those things are in the works.

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6 & 1/2 simple tips to extend your social presence in 2010

Originally posted to the Terralever blog on January 5, 2010:

A new year is synonymous with starts, either on new goals or on older ones that we’d like to take another crack at. Each goal represents a desire to be better than we were last year. A new year is also synonymous with new lists created to make that path toward success a little bit easier.

Whether you just got started in social media or have been playing in the space for years, there are several ways that you can add a little spice, extend your reach, and increase your impact.

1. Grab your name on every social site you can.

You can lay a foundation for continued social engagement by protecting ownership of your brand name, be it your company name or your own name. Sites that allow users to select a unique handle do so on a first come, first served basis, and while some offer restorative action where copyright or trademark infringement is involved, there’s no guarantee that you’ll recover your name in a timely fashion if some other Dick or Jane beat you to the punch bowl. KnowEm and namechk allow you to see where your username has been claimed. Neither tool contains a comprehensive list of all social sites, but they contain most of the major ones and are a great place to start. Signing up for one account is relatively quick; signing up for a dozen can take considerably more time. If you don’t have the time, KnowEm offers to do them all for you for a fee.

2. Pick one new platform to experiment with.

If you’re already participating in the social media space, you probably have an account on both Facebook and Twitter. These are among the most popular social sites, and every Jane has a profile, but Facebook and Twitter are only the tip of the iceberg. Try adding something new to your mix. You might try category platform, like LinkedIn. As the leading social business networking site, LinkedIn’s groups and answers features could be prime space to further a reputation for knowledge leadership. Or try something more niche that Dick hasn’t discovered yet, like 12seconds. Launched in 2008, the 12seconds micro-video platform is increasingly a space of expression and experimentation by creative individuals and companies.

3. Encourage social inside the company.

If you condemn participation in social networks as a distraction from the work at hand, you undervalue the contribution your employees can be making toward your business’ social efforts on the same networks. Social media is a word of mouth tool, and that word can start to spread from within your office. Embrace social as a way of doing business and allow employees to engage social media to connect with friends and each other, you’ll find in between posting pictures of their weekend hike or scheduling a lunch date with Dick, you’ll get featured. They will comment on how much they love the people they work with, retweet that job posting, and take notice when a Jane, a recent connection they may have yet to met in person, mentions she needs to launch an ecommerce site, which just so happens to be something your company rocks at.

4. Take your online social activities offline.

Your online social presence should augment and enhance in-person interactions. Give people a chance to deepen their relationship with you by interacting with you socially even while offline. Invite Jane and others to join you for happy hour or coffee at a locally-owned business. Open up your office space to Dick’s Historical Autobiography Book Club for their monthly gathering, attend the meetup and get to know the club members and what fascinates them.

5. Find at least one way to engage that has absolutely nothing to do with your core business.

All work and no play makes Dick a dull boy. All work and no play makes your company just another dull company. Nerf wars may spring up in the office during the day when you need a break, but if nobody knows, you’re missing an opportunity to showcase a bit of your personality. Why not make the last Friday of each month a themed dress-up (or dress-down) day, post the best photos on Facebook and invite friends and fans to write the captions? Or why not take the engagement offline (tip 4) and organize a weekly meetup at your local dog-park for people who have dogs, as well as those who want dogs?

6. Share media and content that inspires your thinking.

The products and/or services you offer are your output, but what are the inputs that shape how you design and deliver these things? Books, blog posts, TED talks, even outside hobbies – the things you read, see and do have the power to influence how you do business. Share the very best of these via your social profiles. At the very least, you’ll give friends, fans and followers greater insight into the philosophies and values that guide you. At best, you’ll develop deeper relationships with customers, prospects and peers as you engage in idea-driven conversations. And if you’re really lucky, you’ll inspire both Dick and Jane along the way.

½. Be helpful.

We aren’t the first to say this, and we won’t be the last, but some tips are just so important that they are worth repeating… Be helpful. If Dick has a question and you know the answer, or can point him in the direction of a useful resource, do it. If it’s not about your company, product, service or industry, still do it. Never pass up an opportunity to demonstrate to your customers, friends and fans that meeting their needs is important to you.

Let these tips be a starting point to get you headed to more social 2010. As you put each of them in play, please share your ideas, questions and successes. Share your failures too, and the lessons that result, so that we can learn from each other and help each other make this year a rockin’ year.

*If you’d like to leave a comment, please feel free to do so here and/or on the original post on the Terralever blog.

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now holding open community office hours

Ms. Herr offers open community office hoursLong, long ago in a land far, far away… Or rather longer ago than I want to admit to <sound effect: cough cough>April</cough> in pretty much the geographic location I am today, I had the idea of holding open community office hours. At the time, I was unemployed underemployed and yet somehow extremely busy. My weeks were marked by coffee and lunch dates with people who had heard from someone who had heard from someone that I was the person to talk to about whatever it was that they needed help with. My dates would pick my brain, asking questions about social media, community events or business startup ideas.

I could have ranted about how these meetups were essentially free consulting sessions, how they didn’t yield either contract work or employment offers, or how my dates would then run off to implement things we talked about while I still had to scrape together money to pay my gas bill if I wanted to keep taking hot showers. But for the most part, I was enjoying myself for four key reasons:

  1. I love social media.
  2. I love the local Phoenix social-web-tech community I’ve become immersed in.
  3. I love meeting and talking to new people, many of whom seem to find me though this very same social-web-tech community.
  4. And I love coffee.

From something that was naturally occurring, and something that I was enjoying, came the idea to give in and hold open community office hours. Akin to a college professor’s office hours, these are times when people could join me at a local coffee shop or eatery to talk about anything that interests them, whether it be social media, current events or name ideas for the family’s new goldfish.

Here’s how it works:

  1. Every week, I’ll choose 1-2 days to hold office hours, typically in the mornings before the workday kicks off.
  2. I’ll publish the dates, times, and location of these office hours on this public Google calendar.
  3. If you plan to join me, you’ll drop me an email at heather lynne herr at gmail dot com with “office hours” somewhere in the subject line. (I guarantee there will be mornings when that email verification that someone is expecting me will be the only thing that ensures I don’t sleep in an extra hour.)
  4. We’ll meet, chat, and enjoy some good coffee and/or noms.

One very important do not:

  1. Do not come with the intention of talking about anything that you want a NDA, written or verbal, to discuss. I am by default a very open person and I don’t want the pressure of keeping your secrets.

I’m kicking things off this Friday, November 20th at Liberty Market. If you want to join me, holla!

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social media connections are human connections

Terralever celebrating the Spirit of Enterprise Award, October 2009

Terralever celebrating the Spirit of Enterprise Award, October 2009

I spend my 9-to-5s with the great team of people that make up Terralever, an interactive marketing agency based out of Tempe, Arizona. Recently, the passing of one of our founding and managing partners quickly and dramatically altered life as we knew it. After a week passed and after the funerary services, as we returned to our daily tasks and project deliverables, I kept thinking about the company’s blog. How could we, how should we, go from our last post that announced Andy’s death to a new one covering user interface design or email marketing? What was that post in between, the one in which we, in front of the world, transition from loss to business as usual, knowing there really would be nothing usual about it?

I am touched that Terralever allowed me to author that post. And I am thankful for Courtney Crane, Marketing Manager for Terralever, and great friend to Andy, for helping me find the right words.

Originally posted to the Terralever blog on October 13, 2009:

Social Media Connections are Human Connections

As many of you know, Terralever recently suffered a great loss with the passing of Andy Richter, managing partner, colleague, friend, and mentor. We have mourned and we have laughed as we continue to remember great times spent with a man whose passion for living was infectious.

Shortly before we learned of Andy’s passing, I discovered that my friend and his wife were expecting a baby via a biweekly web comic. Life cycled within mere hours. As the day continued, and news of Andy’s passing spread, the outpouring of support, expressed through Twitter, Facebook, blogs, and personal emails, was overwhelming. The loss was not just our own, Andy’s family or those closest to him, but one felt throughout Phoenix and the greater entrepreneurial and internet marketing communities. Each post brought home with new meaning that which I already believed, that social media, however digital it may be, is still human.

Sons and daughters are born, cancerous diseases are fought, promotions are celebrated, wedding vows are exchanged, and losses are mourned. Life is shared as it happens.

News channels will continue to publish the latest headlines, brands to focus on building communities of impassioned evangelists, and retailers to announce their hot new sale. Indeed, our role as an interactive marketing agency is to help our clients navigate opportunities to best leverage their online activities. It is my hope that as we do so, we always remember that social media is where humans connect with one another in meaningful ways.

We cherish the knowledge, guidance and passion that Andy brought to us each day. We are thankful for the gracious support of the community since his passing. Both are inspiration for us as we move forward together.

*If you’d like to leave a comment, please feel free to do so here and/or on the original post on the Terralever blog.

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have a say in what others say about you

Originally posted to the Terralever blog on September 3, 2009 as:

Businesses Using Social Media to Stay on Top of their Brands

It’s all around us and it’s here to stay. Businesses and brands on our favorite social media platforms hoping to be friended, followed and fanned by existing and potential customers who will then go and share branded content with their own friends, followers and fans. Social media networks make this sharing easy. Comment, like, retweet, favorite, or star something, and others will see it. It’s that word of mouse marketing.

The good news for businesses and brands is that over half of participants in social media networks are currently connected with a brand and 46% have spoken positively about a brand.

The question for companies, then, is how are you influencing these mentions? Are they unsolicited references to your product or service? Or are they the effect of others sharing the content you’ve published online? Consider the most mentioned brands on Twitter are Starbucks, Google, BBC, Apple and AIG. All are big name brands, but only the first three have a Twitter presence. Apple and AIG do not, and in the case of AIG, mentions were more often criticisms of company operations as they came to light during the financial crises than any sort of messaging initiated by or on behalf of the company.

On July 22nd, social media channels were abuzz with the announcement that Amazon bought Zappos. News of the announcement was quickly followed by links to a letter from Zappos CEO Tony Hsieh to employees explaining foreseeable affects of acquisition, and to a video of Amazon CEO Jeff Bezos talking about both companies and his views on entrepreneurship. Amazon and Zappos are both incredibly active in social media; Amazon is the sixth most mentioned brand on Twitter. That engagement from both companies helped shape conversation about the acquisition. The video received over 35,000 views from site embeds occurring on that same day. The letter inspired hundreds of blogs and reblogs, and thousands of tweets.

When the information you’ve created is what’s being shared, then you have more opportunity to have your voice reflected the stories others tell about you.

*If you’d like to leave a comment, please feel free to do so here and/or on the original post on the Terralever blog.

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endnotes: @MsHerr avatar version 2.0

Over the past two weeks, many that I know, and a few that I don’t, commented on the soft edit set for my next avatar. I said I’d crowd-source the selection, and that the image that rose to the surface during the soft edit process would be the image I moved forward with. But in the end, I’ve chosen another image for very specific reasons.

The portrait with the most votes bears a lot of resemblance in expression to my first crowd-sourced avatar. They share an uninhibited smile, a joyful disposition, and a welcoming air. Perhaps there’s even a hint of mischievousness. These qualities may be some of the best loved by those who know me. They set both friend and stranger at ease, in essence, opening them to me.

crowd-selected avatars

crowd-selected avatars*

I take comfort that these qualities are so continuous in my character that they reveal a corresponding continuity in my photo shoots. However, as I plan to keep my previous avatar in rotation, and perhaps even primary, I’d rather not have two avatars so similar.

On a more technical note, cropping and image size also had a significant impact on my selection. Many individuals addressed cropping issues in the evaluation of the jump photos. No one mentioned it with the profile on the swings, wherein my hand would likely get cut off entirely. And no one addressed image size. Consider that social profiles and applications display images fairly small. Twitter’s web interface displays images at a mere 48×48 pixels. When you scale down many of the top images from my soft edit set, something gets lost. In the jump photos, it’s the fact that I’m jumping and it’s most of my distinguishing features except for my hair. In the crowd-selected image, it’s my eyes. With one of my words, touch, being so much about connection, and with so much of that connection flowing from great eye contact, I could not justify that loss.

selected images from soft edit set

selected images from soft edit set*

That brings us to my final selection, the image that was liked by most who commented, voted top by a handful, and caused the one who didn’t know me want to. Thank you to all who participated. Your feedback was insightful and had a great deal of influence on what is now @MsHerr avatar version 2 point oh.

MsHerr avatar

photo credit: tysoncrosbie

*All photography by Tyson Crosbie. I love him. He’s awesome!

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crowd-sourcing my avatar selection, version 2.0

Four hundred sixty some odd days ago, I sat down for a portrait session with Tyson Crosbie. Of the hundred or so shots that were taken, a soft edit set of 16 images were uploaded to Flickr and opened for comments. I asked a public, comprised of my online communities of friends and followers, to tell me which image they most connected with as a representation of Ms. Herr.

And I’m at it again.

Seven days ago, Tyson and I got together to capture a new body of images. In his process, a session is driven by three words chosen by the subject as articulating what they want the final portrait to portray.

MHwo_avatar_touch joy rogue

These are my words, chosen after significant personal reflection, chosen because they distill not only who I am, but also how I aspire to engage the world around me.

The soft edit set for this session will go went live on Flickr today. Comments will be open for people to select their favorite(s) and provide critical feedback. Which one(s) most genuinely conveys my character? My aspirations? My human dimensionality? Which one captures my words? Which one connects?

I hope you’ll help me choose.

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@MsHerr hits 10k tweets… & hands over the keys

Twitter_MsHerr_9953rd tweet

After 26 months on Twitter, I’m fast approaching ten thousand Twitter updates. That’s a lot of characters. It’s a bit of a milestone. Not like turning 18. Or turning 21. Or losing your virginity. But a milestone nevertheless.

@spectagirl suggested 10,000 shots. Indeed momentous, but not quite what I had in mind. @smarti9 started #MsHerr10kWatch2oo9. My friends are often quick to rally behind my endeavors in some fashion or another.

A few hours ago, I was 10 tweets away from 10k. By the time you read this, I’ll be 7 tweets or less from 10k. The build up to that 10,000th tweet has been fun, but also a bit daunting. Suddenly 140 characters has become a much bigger deal than necessary. There is this pressure to be momentous. Funny considering I’m much more likely to miss it completely (despite @smarti9’s 10k watch) and either use it on a reply or post something completely irrelevant.

I’ve decided to hand over the keys to my Twitter account. That means you (and everyone else) will have the opportunity to post as and from @MsHerr for up to 26 hours.

Why am I doing this? This is not the first time I’ve yielded control of my social presence. A year ago, I asked my community to help me select my avatar. My reasons then still hold true today. I believe in the social web. I believe in trusting my friends, connections, and communities. I believe in yielding control. And I’m curious to see what will happen. It could be phenomenal success or it could be an abysmal failure. But why not? Don’t answer that, it’s a rhetorical question.

How will it work? I have set up a Ping.fm account linked to @MsHerr and will publish the associated posting email address in my 10,000th tweet. You (and everyone else) can send a tweet to this address, where it will then feed automatically to @MsHerr. My only request is that you sign your tweet with ^@yourtwittername (please replace yourtwittername with your actual twitter name so people can link to you). Ping accepts text updates and photo updates, so feel free to post pics too. If you need a how-to, check out Ping’s posting guides.

My disclaimer: I reserve the right to delete any tweet. If you do not sign your tweet, I will probably delete it. If I feel violated by your tweet, I will probably delete it. After all, this is my account we’re talking about.

That’s it. That’s the deal. Make me laugh. Make me cry. Make me proud. And remind me why I fell in love with the social web so many months ago.

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two theories regarding social media, human dimensionality and community fragmentation

Social media is at once a new and old field. Those such as Christopher Locke, his fellow authors in The Cluetrain Manifesto (website or book) and others who have been around since the internet’s inception would say the foundations were lain decades ago. Those who have entered the field in the last couple of years are still considered early adopters. Yet there are many more that have yet to realize that those giants known as MySpace, YouTube and Facebook are just the biggest in a seemingly endless stream of social media channels.

Like so many fields in fledgling states, the early adopters are in a mad rush to understand the trend, define the vernacular, explore the potential and forecast the implications. Social media is deconstructing conventional notions of relationship building, information sharing, and personal and brand engagement. The implications will be numerous, diverse and far-reaching.

Some would consider me an early adopter…

I’ve been sitting on two theories for several months. They are theories that I think few people, if any, are talking about. And they are theories the have emerged as what I’ve learned in the relatively short time I’ve been engaged in social media has subconsciously intertwined with the semblance of knowledge gathered during my years as student of architecture (UNM and ASU).

To date, I’ve done nothing to push, publish, or promote my theories, largely because I have felt a bit intimidated by the amount of research that I think will be required to adequately explore them. But time to sit no more. Time to give my thoughts public face. Time to talk less and DO more. (Thanks to @templestark for callin’ me out).

one: social media facilitates the re-piecing of human dimensionality.

Driven largely by our car-dependent culture and the specialization of industry knowledge, we have come to live very fragmented lives. We live in one place, work in a second, and play in a third. We give our time to this group and our money to that one. In each place, neighborhood, district, and organization, we associate with specific groups of people, each representing a niche, and often isolated, community. We project the parts ourselves relevant to each community’s respective cultures, operating within specific norms and talking about specific subjects. We are perceived accordingly and we are encouraged to maintain certain boundaries lest one area leak into another and compromise our standing in both.

With little crossover between our personal, professional, recreational, and hobby interests, most of the people we encounter only experience a small sliver of our personalities. Yet what makes humans so fascinating is the interweaving of likes and dislikes, strengths and weaknesses, skills and knowledge, indulgences and aspirations. These things interweave to create depth, breadth, complexity, and richness. They create dimensionality.

Social media opens the door to the fuller picture of our selves. We may still generally correspond with friends on Facebook, network with colleagues on LinkedIn or Biznik, and share ideas with people of similar passions on any number of niche interest sites, but the barriers to connecting with any one person in any number of communities are dramatically reduced. Time and distance are only nominally relevant. We’re easier to find. We’re easier to observe. We’re easier to engage. Indeed, it almost seems taboo to deny “friendship” in one community when it’s already been granted in another.

Each new request in a subsequent platform, whether online or off, flows from an interest that extends beyond the slivers of our personality toward the greater whole of our dimensionality.

two: solutions to community fragmentation will be found first in our online communities, and if they’re paying attention, urban planners and designers may be able to extrapolate the learnings for application within our physical communities

The fragmentation of our physical, neighborhood, and civic lives has long been a concern for urban planners and community developers. Whole genres, such as New Urbanism, have emerged from the search for design solutions that will help us patch the pieces back together for more cohesive lifestyles. Organizations, research efforts and books are dedicated to identifying causes and posturing solutions. There will be no one right answer, but there does not yet seem to be a satisfactory answer.

The proliferation of social media platforms is trending to a similar fragmentation of online communities. Blogs, videos, networks, bookmarks, games, podcasts and live-streams all provide means to produce, distribute and share content. Even within a single content type, there are a multitude of platforms. Consider YouTube, Viddler, Vimeo, Ustream Tv, and many more, all operating in the video space.

Early adopters jostle for beta invites from each new launch. We play with the functionality, features, user interface and mobile capabilities. We play with the other users. We love an application and become loyal users and evangelists. We hate it and they migrate back to another preferred application. Or we fall somewhere in the middle, neither passionate nor dispassionate. Over time, we collect a pocketful of applications we use frequently, as well as a vast network of friends/colleagues/associates unique to each application. We collect fragment communities.

The online world grows, adapts and evolves much faster than the physical world, so while online communities mimic that which has already undermined our physical communities, they will also find solutions much quicker. From inception to prototype to product launch, maturation times drop and results evidence sooner. The quest for solutions has already begun. Feed aggregators and application sharing are only the beginning. Urban planners and designers who take heed now will experience a virtual living lab, and the learnings will be invaluable.

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the best auto-post-follow DM

I’m not a big fan of auto-thanks-for-follow direct messages on Twitter. In part because I’ve received enough of them that each one feels less personal than the last. And in part because I’ve thought about creating one for @PhxArtYC, a rogue account that I created to support the Phoenix Art Museum and the Young Collectors, but I have yet to draft one that feels personal. The bottom line is that an auto-DM can never be personal because automatic is not personal.

This is not to say that they can’t be useful, or even well received. The best auto-post-follow DM I received was from Scott Monty, the head of social media at Ford Motor Company. It was a simple thanks plus “If you ever want to get my attention, just “@” me.”

At the time, I didn’t initially know Scott’s DM was an automated response. I thought I was special. Scott, social media guy for Ford with thousands of followers, had followed me. Little ol’ me. I presume because our names came up in tweet(s) about a poker game with several other notable individuals following the Marketing Profs Digital Marketing Mixer in Scottsdale in late October.

I immediately reciprocated Scott’s follow, received said DM, and DM’d my own reply. He responded once more, closing with “Nice hanging with you at the poker table.” In truth, we were on opposite ends of the table, and I don’t recall any one-to-one conversation between us. Hardly a direct connection. But I still thought I was special.

Within a week, I learned that first exchange was an automated response. So much for thinking I was special. Burst bubbles aside, months later, Scott’s message still counts as the best auto-post-follow DM I received for two key reasons.

  1. He didn’t ask me to go to his blog. Or Ford’s site. He didn’t promise to look at my profile or read any of my tweets. He invited conversation with by simply suggested the best way to engage him – not privately via DM, but publicly in open discourse.
  2. He provided context. Context links to meaning. Meaning links to relevance. And by referencing the shared experience of playing in a relatively intimate poker game, he made the sum of the exchange personal.

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